{"id":4214,"date":"2022-08-02T15:44:16","date_gmt":"2022-08-02T13:44:16","guid":{"rendered":"https:\/\/www.oresys.eu\/4-domaine-fonctionnel-strategie-relationnelle-et-experience-client\/"},"modified":"2025-11-20T13:35:10","modified_gmt":"2025-11-20T12:35:10","slug":"relationship-strategy-customer-experience","status":"publish","type":"page","link":"https:\/\/www.oresys.eu\/en\/relationship-strategy-customer-experience\/","title":{"rendered":"Relationship Strategy &amp; Customer Experience"},"content":{"rendered":"\n\n\n<style>\n\t#block_654c31d76a7e419816d30a62ca7fe95d { background-color: #ffffff; margin:0; }\n\t#block_654c31d76a7e419816d30a62ca7fe95d .block-page-header__background-cache { background-color: #ffffff; opacity: 0.8; }\n\t#block_654c31d76a7e419816d30a62ca7fe95d svg path { fill: #fff5ef; }\n\t#block_654c31d76a7e419816d30a62ca7fe95d .block-page-header__wave-ellipse--one svg path { fill: #ffb533; }\n\t#block_654c31d76a7e419816d30a62ca7fe95d .block-page-header__wave-ellipse--two svg path { fill: #138986; }\n\n        #block_654c31d76a7e419816d30a62ca7fe95d .block-page-header__title { font-size: 2.8em }\n            #block_654c31d76a7e419816d30a62ca7fe95d .block-page-header__paragraph { font-size: 1.5em }\n    <\/style>\n\n<header class=\"block-page-header alignfull\" id=\"block_654c31d76a7e419816d30a62ca7fe95d\">\n\t\t\t<div class=\"block-page-header__background\">\n\t\t\t<img decoding=\"async\"\n                src=\"https:\/\/www.oresys.eu\/wp-content\/uploads\/2024\/09\/AdobeStock_329286725.jpg\"\n                width=\"2048\"\n                height=\"853\"\n                loading=\"lazy\"\n                alt=\"Expertise Strat\u00e9gie relationnelle et exp\u00e9rience client Oresys\"\n            \/>\n\t\t\t<div class=\"block-page-header__background-cache\"><\/div>\n\t\t<\/div>\n\t\t<div class=\"block-page-header__container\">\n        <div class=\"block-page-header__content\" style=\"color: #090645\">\n\t\t\t<h1 class=\"block-page-header__title\">Develop your customer and employee experience<\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t<div class=\"block-page-header__wave\">\n\t\t<svg width=\"1920\" height=\"195\" viewBox=\"0 0 1920 195\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0 195H1920V4.53829C1749.34 -11.9668 1614.16 19.3599 1467.96 53.2414C1381.66 73.2385 1291.53 94.1256 1188 106.594C995.922 129.725 863 107.075 704.185 80.0131C591.802 60.863 466.453 39.5035 298 30.594C161.698 23.3849 65.2258 56.4462 0 104.994V195Z\" fill=\"white\"\/>\n<\/svg>\n\t\t<div class=\"block-page-header__wave-ellipses block-page-header__wave-ellipses--wave-8\">\n\t\t\t<div class=\"block-page-header__wave-ellipse block-page-header__wave-ellipse--one\">\n\t\t\t\t<svg width=\"686\" height=\"473\" viewBox=\"0 0 686 473\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M534.207 465.959C521.37 476.469 502.489 474.514 491.433 462.144C376.757 333.838 213.117 250.904 30.0054 242.7C13.4535 241.958 0 228.597 0 212.029V30C0 13.4315 13.4458 -0.0517747 30.0054 0.491648C288.674 8.98015 519.81 126.808 678.693 308.959C689.569 321.429 687.634 340.334 674.832 350.817L534.207 465.959Z\" fill=\"#F74861\"\/>\n<\/svg>\n\t\t\t<\/div>\n\t\t\t<div class=\"block-page-header__wave-ellipse block-page-header__wave-ellipse--two\">\n\t\t\t\t<svg width=\"686\" height=\"473\" viewBox=\"0 0 686 473\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M534.207 465.959C521.37 476.469 502.489 474.514 491.433 462.144C376.757 333.838 213.117 250.904 30.0054 242.7C13.4535 241.958 0 228.597 0 212.029V30C0 13.4315 13.4458 -0.0517747 30.0054 0.491648C288.674 8.98015 519.81 126.808 678.693 308.959C689.569 321.429 687.634 340.334 674.832 350.817L534.207 465.959Z\" fill=\"#F74861\"\/>\n<\/svg>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/header>\n\n\n\n<div class=\"wp-block-group alignfull has-pale-orange-light-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h2 id='combining-customer-satisfaction-and-employee-fulfillment'  class=\"wp-block-heading has-night-blue-color has-text-color\">Combining <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-surfie-green-color\">customer satisfaction<\/mark> and <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-surfie-green-color\">employee fulfillment<\/mark><\/h2>\n\n\n\n<p class=\"has-night-blue-color has-text-color has-link-color wp-elements-4577eb7ee41e2372ce7ef456c585b0d0\"><strong>Customer relationship management<\/strong> is a priority for companies, and comes with the following challenges:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-night-blue-color has-text-color has-link-color wp-elements-49d8d5d3f0796b2f9077a1071ddf221d\"><strong>Knowing and understanding <\/strong>your customers and prospects<\/li>\n\n\n\n<li class=\"has-night-blue-color has-text-color has-link-color wp-elements-7c5206ae00f8ca758b0da90fbe548811\">Delivering a <strong>relevant, consistent experience<\/strong> across all channels<\/li>\n\n\n\n<li class=\"has-night-blue-color has-text-color has-link-color wp-elements-3e5d9cf04a7f4fb16866d847914ffa55\">Creating <strong>brand loyalty and commitment<\/strong><\/li>\n\n\n\n<li class=\"has-night-blue-color has-text-color has-link-color wp-elements-4f5e556ba676f1b54bc7cca65d2f94c2\">Putting in place the <strong>right organization and tools<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"has-night-blue-color has-text-color has-link-color wp-elements-233174b554ba4c1399712019201756ae\">But it also means <strong>taking care of your employees<\/strong> &#8211; because an engaged workforce is a major contributor to customer satisfaction. Listening to them and involving them in all stages of customer journey analysis and optimization are therefore key factors in your relationship strategy.<\/p>\n\n\n\n<p><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-white-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<style>\n\t#block_e6aa08265d968a11625f1c7e25a73dd3 .block-image-bubble__mask-aspect { clip-path: url(#mask-3); }\n\t#block_e6aa08265d968a11625f1c7e25a73dd3 svg path { fill: #138986; }\n<\/style>\n\n<div class=\"block-image-bubble alignright\" id=\"block_e6aa08265d968a11625f1c7e25a73dd3\">\n\t<div class=\"block-image-bubble__mask\">\n\t\t<div class=\"block-image-bubble__mask-aspect block-image-bubble__mask-aspect--mask-3\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.oresys.eu\/wp-content\/uploads\/2022\/08\/ORESYS-12-scaled.jpg\" alt=\"\" \/>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"block-image-bubble__ellipse block-image-bubble__ellipse--mask-3\">\n\t\t\t<svg width=\"393\" height=\"415\" viewBox=\"0 0 393 415\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M290.383 2.57737e-05C279.337 2.52625e-05 270.452 8.98336 269.731 20.0055C260.49 161.247 154.147 274.19 20.8815 284.539C9.86902 285.394 0.882756 294.267 0.882756 305.313L0.882752 395C0.882752 406.046 9.84662 415.056 20.8767 414.47C221.825 403.782 382.893 232.895 392.435 20.0024C392.93 8.9678 383.929 3.01032e-05 372.883 2.95919e-05L290.383 2.57737e-05Z\" fill=\"#138986\"\/>\n<\/svg>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<h2 id='what-do-we-provide-our-customers'  class=\"wp-block-heading has-pale-orange-color has-text-color has-normal-font-size\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-surfie-green-color\">What do we provide our customers?<\/mark><\/h2>\n\n\n\n<h3 id='a-%e2%80%9chuman-centric%e2%80%9d-approach'  class=\"wp-block-heading has-night-blue-color has-text-color has-normal-font-size\">A \u201cHuman Centric\u201d approach<\/h3>\n\n\n\n<p class=\"has-night-blue-color has-text-color has-link-color wp-elements-71b1b758943a8061a9d7d84b81459275\" style=\"line-height:1.9\">Our approach combines <strong>expertise<\/strong>, <strong>methods and tools<\/strong> for customer journey analysis, <strong>UX design<\/strong> and <strong>employee fulfillment<\/strong>.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized is-style-default fix-center\"><img loading=\"lazy\" decoding=\"async\" width=\"131\" height=\"131\" src=\"https:\/\/www.oresys.eu\/wp-content\/uploads\/2022\/09\/Image11-1.png\" alt=\"\" class=\"wp-image-2174\" style=\"object-fit:contain;width:40px;height:40px\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center has-night-blue-color has-text-color has-link-color wp-elements-553d37cf3ff8f32d4e9ee2cb62062c33\" style=\"line-height:1.9\"><strong>Understanding the customer<\/strong> through exploratory analysis and study of the customer journey<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized fix-center\"><img loading=\"lazy\" decoding=\"async\" width=\"130\" height=\"131\" src=\"https:\/\/www.oresys.eu\/wp-content\/uploads\/2022\/08\/Image2-vert-1.jpg\" alt=\"\" class=\"wp-image-1968\" style=\"object-fit:contain;width:40px;height:40px\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center has-night-blue-color has-text-color has-link-color wp-elements-7623047badc2c2534ee76a257687c19d\" style=\"line-height:1.9\"><strong>Designing the future customer experience<\/strong> through ideation and prototyping workshops<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized fix-center\"><img loading=\"lazy\" decoding=\"async\" width=\"130\" height=\"130\" src=\"https:\/\/www.oresys.eu\/wp-content\/uploads\/2022\/08\/Image3.png\" alt=\"\" class=\"wp-image-2053\" style=\"object-fit:contain;width:40px;height:40px\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center has-night-blue-color has-text-color has-link-color wp-elements-886756973343c37de7944ccbe1f63273\" style=\"line-height:1.9\">Defining the customer relations <strong>transformation roadmap<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized fix-center\"><img loading=\"lazy\" decoding=\"async\" width=\"130\" height=\"129\" src=\"https:\/\/www.oresys.eu\/wp-content\/uploads\/2022\/09\/Image13-1.png\" alt=\"\" class=\"wp-image-2177\" style=\"object-fit:contain;width:40px;height:40px\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center has-night-blue-color has-text-color has-link-color wp-elements-582176ebe926713af208bd17f77e9744\" style=\"line-height:1.9\">Integrating the<strong> \u201cemployee fulfillment\u201d dimension<\/strong> into customer relations projects<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 id='among-our-best-stories'  class=\"wp-block-heading has-text-align-center has-surfie-green-color has-text-color has-link-color wp-elements-e1bd48037ffcc0fac806868248192876\">Among our best stories<\/h2>\n\n\n\n<div class=\"block-ressources ressources-category \" id=\"block_ef35d63ffe7f80ae883fcbebd4a9a55a\">\n    <div class=\"wrap\">\n                <div class=\"cat-header\">\n            <h2 class=\"cat-name\"><\/h2>\n\n                    <\/div>\n\n        <div class=\"posts-list\">\n            \n                                    \n                    \n\n\n\n\n    <article class=\"preview-post-case \">\n        <h3 class=\"post-title\">GRDF \u2013 Change management for technicians to create customer loyalty<\/h3>\n        \n                    <div class=\"wrapper-tags\">\n                <ul class=\"tags\">\n                                                                        <li>\n                                                                    <a class=\"tag secteur\" href=\"https:\/\/www.oresys.eu\/en\/energy-utilities\/\">Energy &amp; Utilities<\/a>\n                                                            <\/li>\n                                            \n                                                                        <li>\n                                                                    <a class=\"tag expertise\" href=\"https:\/\/www.oresys.eu\/en\/change-and-deployment\/\">Change and deployment<\/a>\n                                                            <\/li>\n                                                    <li>\n                                                                    <a class=\"tag expertise\" href=\"https:\/\/www.oresys.eu\/en\/relationship-strategy-customer-experience\/\">Relationship strategy and customer experience<\/a>\n                                                            <\/li>\n                                                            <\/ul>\n            <\/div>\n        \n        \n                            <figure class=\"preview-citation\" style=\"--couleur-border: #138986; --couleur-auteur: #090645\">\n                    <blockquote class=\"citation\">\n                        <p>&#8220;A mission well-known and recognized by all: project team, regional managers, trained agents, <span style=\"color: #138986\">extremely well mastered<\/span> as far as <span style=\"color: #138986\">savoir-faire<\/span> and <span style=\"color: #138986\">social skills<\/span> are concerned, which enabled the beneficiaries to make pragmatic and efficient progress in their practices.\u201d<\/p>\n                    <\/blockquote>\n\n                                            <figcaption class=\"auteur\">\u2014\u00a0Didier A., Customer Support &amp; Advisory Representative, GRDF<\/figcaption>\n                                    <\/figure>\n            \n                            <div class=\"preview-description\">\n                    <p>Confronted to the 2020 environmental regulation and to the threat of a decrease in its clients, GRDF launched its Customer loyalty creation program. <strong>This project of national scale impacts 4,000 technicians who were identified as key actors in building loyalty.<\/strong><\/p>\n<p>Oresys played an essential role by offering a <strong>complete approach<\/strong>: detailed diagnosis, proposal of an action plan, support of technicians and managers. <strong>Training sessions, seminars and communication means<\/strong> were implemented to improve customer interactions and change the technicians&#8217; posture. A loyalty reporting tool was also created, facilitating the management of this topic for managers.<br \/>\nThanks to Oresys\u2019s intervention, <strong>179 technicians were accompanied on customers tours and 980 technicians were trained in only 6 months<\/strong>. GRDF has since witnessed an <strong>increased involvement of its technicians in the customer loyalty initiative<\/strong> and can support more customers in their projects.<\/p>\n                <\/div>\n            \n            \n            <div class=\"expand-container\">\n                <button type=\"button\" class=\"cta preview-expand-btn plus\">See more<\/button>\n                <button type=\"button\" class=\"cta moins\">See less<\/button>\n            <\/div>\n    <\/article>\n\n\n                                    \n                    \n\n\n\n\n    <article class=\"preview-post-case \">\n        <h3 class=\"post-title\">Toulouse M\u00e9tropole Habitat \u2013 Customer Relationship Management overhaul program<\/h3>\n        \n                    <div class=\"wrapper-tags\">\n                <ul class=\"tags\">\n                                                                        <li>\n                                                                    <a class=\"tag secteur\" href=\"https:\/\/www.oresys.eu\/en\/public-sector\/\">Public sector<\/a>\n                                                            <\/li>\n                                            \n                                                                        <li>\n                                                                    <a class=\"tag expertise\" href=\"https:\/\/www.oresys.eu\/en\/relationship-strategy-customer-experience\/\">Relationship strategy and customer experience<\/a>\n                                                            <\/li>\n                                                            <\/ul>\n            <\/div>\n        \n        \n            \n                            <div class=\"preview-description\">\n                    <p>With <strong>customer relationships optimization<\/strong> as a key transformation focus, Toulouse M\u00e9tropole Habitat (TMH) initiated a <strong>program to overhaul its customer relationship management<\/strong> to <strong>enhance user experience<\/strong> for various client segments and improve the quality of life at work for employees.<\/p>\n<p>Oresys collaborated with TMH to <strong>diagnose existing customer journeys, define target journeys, and identify the necessary changes<\/strong> to achieve these goals. The mission involved interviews with employees, on-site observation of customer journeys, formalizing observed journeys, and constructing a three-year transformation roadmap.<\/p>\n<p>The Oresys team analyzed 300 customer journeys, identified 18 key projects, and provided a<strong> tool-based<\/strong> <strong>approach<\/strong> and <strong>solid expertise<\/strong> to optimize the customer experience. The success was based on a comprehensive approach and continuous customer involvement, as well as considering employee well-being. Following the program validation, Oresys supported the Project Director and especially the project managers for 18 months in the <strong>operational management<\/strong> of their respective projects.<\/p>\n                <\/div>\n            \n            \n            <div class=\"expand-container\">\n                <button type=\"button\" class=\"cta preview-expand-btn plus\">See more<\/button>\n                <button type=\"button\" class=\"cta moins\">See less<\/button>\n            <\/div>\n    <\/article>\n\n\n                                    \n                    \n\n\n\n\n    <article class=\"preview-post-case \">\n        <h3 class=\"post-title\">TotalEnergies \u2013 Supporting Electric Mobility offering launch<\/h3>\n        \n                    <div class=\"wrapper-tags\">\n                <ul class=\"tags\">\n                                                                        <li>\n                                                                    <a class=\"tag secteur\" href=\"https:\/\/www.oresys.eu\/en\/energy-utilities\/\">Energy &amp; Utilities<\/a>\n                                                            <\/li>\n                                            \n                                                                        <li>\n                                                                    <a class=\"tag expertise\" href=\"https:\/\/www.oresys.eu\/en\/relationship-strategy-customer-experience\/\">Relationship strategy and customer experience<\/a>\n                                                            <\/li>\n                                                            <\/ul>\n            <\/div>\n        \n        \n            \n                            <div class=\"preview-description\">\n                    <p>The automotive industry and the corporate fleet management market are entering a major transition phase: energy transformation and shift to electric mobility. As part of its BtoB Mobility Service Provider activity around its Mobility offering, TotalEnergies is launching an innovative integrated offering that includes:<br \/>\n&#8211; Providing charging solutions<br \/>\n&#8211; Access to an extensive and multi-purpose charging station network<br \/>\n&#8211; Supply, installation and operation of charging stations at BtoB client sites.<\/p>\n<p>Oresys supported TotalEnergies in bringing the offering to market, upskilling sales forces and structuring internal processes:<br \/>\n&#8211; Offering structuring<br \/>\n&#8211; Sales team skill development and maintenance<br \/>\n&#8211; Commercial development<br \/>\n&#8211; CRM &amp; Case Management requirements framing<\/p>\n<p>The offering was brought to market and several significant tenders were won.<\/p>\n                <\/div>\n            \n            \n            <div class=\"expand-container\">\n                <button type=\"button\" class=\"cta preview-expand-btn plus\">See more<\/button>\n                <button type=\"button\" class=\"cta moins\">See less<\/button>\n            <\/div>\n    <\/article>\n\n\n                \n                    <\/div>\n    <\/div>\n<\/div>\n\n\n\n<style>\n\t#block_cf16fd7b7ebb0f5179f5bd1579b3cc0f { background-color: #FFFFFF; margin:0; }\n\t#block_cf16fd7b7ebb0f5179f5bd1579b3cc0f svg path { fill: #fff5ef; }\n<\/style>\n\n<div class=\"block-wave-separator alignfull\" id=\"block_cf16fd7b7ebb0f5179f5bd1579b3cc0f\">\n\t<svg width=\"1920\" height=\"217\" viewBox=\"0 0 1920 217\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M1920 109.37C1864.11 20.1307 1724.7 -51.6955 1384.05 48.9503C1374.48 51.7784 1364.97 54.5941 1355.53 57.392C1065.78 143.255 832.684 212.328 370.245 105.313C197.937 65.4381 78.8774 66.0387 0 97.8174V217H1920V109.37Z\" fill=\"white\"\/>\n<\/svg>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-pale-orange-light-background-color has-background is-layout-flow wp-block-group-is-layout-flow\">\n<h2 id='contact-our-expert'  class=\"wp-block-heading alignwide has-text-align-center has-night-blue-color has-text-color has-link-color wp-elements-301feb5e07c9f7baa62957692ada1b65\">Contact our <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-surfie-green-color\">expert<\/mark><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><style>\n\t#block_bcc6b2f50cb202a48e6a269cae559747 .block-expert__job { color: #138986; }\n\t#block_bcc6b2f50cb202a48e6a269cae559747 .block-expert__links .block-expert__link { color: #138986; }\n\t#block_bcc6b2f50cb202a48e6a269cae559747 .block-expert__links .block-expert__link:hover, #block_bcc6b2f50cb202a48e6a269cae559747 .block-expert__links .block-expert__link:hover { background-color: #138986; color: #fff; }\n\t#block_bcc6b2f50cb202a48e6a269cae559747 svg path { fill: #ffb533; }\n    #block_bcc6b2f50cb202a48e6a269cae559747 .block-expert__name { font-size: 1.3rem }\n    #block_bcc6b2f50cb202a48e6a269cae559747 .block-expert__job { font-size: 1.1rem }\n<\/style>\n\n\n<div class=\"block-expert \" id=\"block_bcc6b2f50cb202a48e6a269cae559747\">\n\t\t\t<div class=\"block-expert__photo-content\">\n\t\t\t<div class=\"block-expert__photo\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.oresys.eu\/wp-content\/uploads\/2022\/10\/CCH_13102022-768x1024.jpg\" alt=\"\" \/>\n\t\t\t<\/div>\n\t\t\t<div class=\"block-expert__ellipse\">\n\t\t\t\t<svg width=\"393\" height=\"415\" viewBox=\"0 0 393 415\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M290.383 2.57737e-05C279.337 2.52625e-05 270.452 8.98336 269.731 20.0055C260.49 161.247 154.147 274.19 20.8815 284.539C9.86902 285.394 0.882756 294.267 0.882756 305.313L0.882752 395C0.882752 406.046 9.84662 415.056 20.8767 414.47C221.825 403.782 382.893 232.895 392.435 20.0024C392.93 8.9678 383.929 3.01032e-05 372.883 2.95919e-05L290.383 2.57737e-05Z\" fill=\"#138986\"\/>\n<\/svg>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"block-expert__content\">\n\t\t<p class=\"block-expert__name\">Claire<br\/>PICHOT<\/p>\n\t\t<p class=\"block-expert__job\">MARKETING AND DIGITAL STRATEGY<\/p>\n\t\t<p class=\"block-expert__description\"><\/p>\n        <div class=\"block-expert__spacer\"><\/div>\n\t\t\t\t\t<div class=\"block-expert__bottom\">\n\t\t\t\t<p class=\"block-expert__bottom-text\"><b>Contact<\/b> Claire:<\/p>\n\t\t\t\t<div class=\"block-expert__links\">\n\t\t\t\t\t\t\t\t\t\t\t<a\n                            class=\"block-expert__link block-expert__link--linkedin\"\n                            href=\"https:\/\/www.linkedin.com\/in\/claire-pichot-champeaux-conseil-management-toulouse?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAABkTyRcBwufZvd3diqmgeGPWU5ByC7-I4Fs&#038;lipi=urn%3Ali%3Apage%3Ad_flagship3_search_srp_all%3BzC0H7z8QQRe0bQGZ114yFg%3D%3D\"\n                            target=\"_blank\"\n                            rel=\"nofollow noopener\"\n                        >\n                            <i class=\"icon icon--linkedin\" aria-hidden=\"true\"><\/i>\n                            <span aria-hidden=\"true\">Social<\/span>\n                            <span class=\"sr-only\">Contacter la personne via son compte linkedin<\/span>\n                        <\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n                            class=\"block-expert__link block-expert__link--email\"\n                            href=\"mailto:claire.pichot@oresys.eu?cc=commexternecontact@oresys.eu\"\n                            target=\"_blank\"\n                            rel=\"nofollow noopener\"\n                        >\n                            <i class=\"icon icon--mail\" aria-hidden=\"true\"><\/i>\n                            <span aria-hidden=\"true\">Contact<\/span>\n                            <span class=\"sr-only\">Contacter la personne en lui envoyant un mail<\/span>\n                        <\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<h2 id='they-also-trust-us'  class=\"wp-block-heading alignwide has-text-align-center has-night-blue-color has-text-color\">They also <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-surfie-green-color\">trust us<\/mark><\/h2>\n\n\n\n\t<div class=\"block-gallery-logos swiper slide-logos alignfull\" id=\"block_6f4dcc08f614ef50853bc353de0998ec\">\n\t\t<div class=\"block-gallery-logos__container swiper-wrapper\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"block-gallery-logos__item swiper-slide\">\n\t\t\t\t\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.oresys.eu\/wp-content\/uploads\/2024\/06\/Yves_Rocher_logo_150.png\" alt=\"\" \/>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"block-gallery-logos__item swiper-slide\">\n\t\t\t\t\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.oresys.eu\/wp-content\/uploads\/2024\/06\/Banque_de_France_Logo_150.png\" alt=\"\" \/>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"block-gallery-logos__item swiper-slide\">\n\t\t\t\t\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.oresys.eu\/wp-content\/uploads\/2024\/06\/total-energies_logo_150.png\" alt=\"Client conduite du changement et d\u00e9ploiement Oresys\" \/>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"block-gallery-logos__item swiper-slide\">\n\t\t\t\t\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.oresys.eu\/wp-content\/uploads\/2024\/06\/TMH_logo_150.png\" alt=\"\" \/>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"block-gallery-logos__item swiper-slide\">\n\t\t\t\t\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.oresys.eu\/wp-content\/uploads\/2024\/06\/ratp_logo_150-1.png\" alt=\"Client conduite du changement et d\u00e9ploiement Oresys\" \/>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"block-gallery-logos__item swiper-slide\">\n\t\t\t\t\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.oresys.eu\/wp-content\/uploads\/2024\/06\/grdf_logo_150-1.png\" alt=\"Client conduite du changement et d\u00e9ploiement Oresys\" \/>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"block-gallery-logos__item swiper-slide\">\n\t\t\t\t\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.oresys.eu\/wp-content\/uploads\/2024\/06\/logo-Enedis_150.png\" alt=\"\" \/>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<div class=\"swiper-buttons\">\n\t\t\t<button class=\"swiper-button swiper-button-prev prev-logos\" id=\"slide_prev_slide_block_6f4dcc08f614ef50853bc353de0998ec\"><\/button>\n\t\t\t<button class=\"swiper-button swiper-button-next next-logos\" id=\"slide_next_slide_block_6f4dcc08f614ef50853bc353de0998ec\"><\/button>\n\t\t<\/div>\n\t<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Combining customer satisfaction and employee fulfillment Customer relationship management is a priority&#8230;<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"class_list":["post-4214","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Relationship Strategy &amp; Customer Experience - Oresys<\/title>\n<meta name=\"description\" content=\"Oresys helps you optimize customer relationships and enhance the customer experience\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.oresys.eu\/en\/relationship-strategy-customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Relationship Strategy &amp; Customer Experience - Oresys\" \/>\n<meta property=\"og:description\" content=\"Oresys helps you optimize customer relationships and enhance the customer experience\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.oresys.eu\/en\/relationship-strategy-customer-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"Oresys\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-20T12:35:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.oresys.eu\/wp-content\/uploads\/2022\/09\/Image11-1.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.oresys.eu\\\/en\\\/relationship-strategy-customer-experience\\\/\",\"url\":\"https:\\\/\\\/www.oresys.eu\\\/en\\\/relationship-strategy-customer-experience\\\/\",\"name\":\"Relationship Strategy &amp; Customer Experience - Oresys\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.oresys.eu\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.oresys.eu\\\/en\\\/relationship-strategy-customer-experience\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.oresys.eu\\\/en\\\/relationship-strategy-customer-experience\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.oresys.eu\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/Image11-1.png\",\"datePublished\":\"2022-08-02T13:44:16+00:00\",\"dateModified\":\"2025-11-20T12:35:10+00:00\",\"description\":\"Oresys helps you optimize customer relationships and enhance the customer experience\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.oresys.eu\\\/en\\\/relationship-strategy-customer-experience\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.oresys.eu\\\/en\\\/relationship-strategy-customer-experience\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.oresys.eu\\\/en\\\/relationship-strategy-customer-experience\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.oresys.eu\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/Image11-1.png\",\"contentUrl\":\"https:\\\/\\\/www.oresys.eu\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/Image11-1.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.oresys.eu\\\/en\\\/relationship-strategy-customer-experience\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/www.oresys.eu\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Relationship Strategy &amp; Customer Experience\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.oresys.eu\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.oresys.eu\\\/en\\\/\",\"name\":\"Oresys\",\"description\":\"Notre engagement fait la diff\u00e9rence\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.oresys.eu\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Relationship Strategy &amp; Customer Experience - Oresys","description":"Oresys helps you optimize customer relationships and enhance the customer experience","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.oresys.eu\/en\/relationship-strategy-customer-experience\/","og_locale":"en_US","og_type":"article","og_title":"Relationship Strategy &amp; Customer Experience - Oresys","og_description":"Oresys helps you optimize customer relationships and enhance the customer experience","og_url":"https:\/\/www.oresys.eu\/en\/relationship-strategy-customer-experience\/","og_site_name":"Oresys","article_modified_time":"2025-11-20T12:35:10+00:00","og_image":[{"url":"https:\/\/www.oresys.eu\/wp-content\/uploads\/2022\/09\/Image11-1.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.oresys.eu\/en\/relationship-strategy-customer-experience\/","url":"https:\/\/www.oresys.eu\/en\/relationship-strategy-customer-experience\/","name":"Relationship Strategy &amp; Customer Experience - Oresys","isPartOf":{"@id":"https:\/\/www.oresys.eu\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.oresys.eu\/en\/relationship-strategy-customer-experience\/#primaryimage"},"image":{"@id":"https:\/\/www.oresys.eu\/en\/relationship-strategy-customer-experience\/#primaryimage"},"thumbnailUrl":"https:\/\/www.oresys.eu\/wp-content\/uploads\/2022\/09\/Image11-1.png","datePublished":"2022-08-02T13:44:16+00:00","dateModified":"2025-11-20T12:35:10+00:00","description":"Oresys helps you optimize customer relationships and enhance the customer experience","breadcrumb":{"@id":"https:\/\/www.oresys.eu\/en\/relationship-strategy-customer-experience\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.oresys.eu\/en\/relationship-strategy-customer-experience\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.oresys.eu\/en\/relationship-strategy-customer-experience\/#primaryimage","url":"https:\/\/www.oresys.eu\/wp-content\/uploads\/2022\/09\/Image11-1.png","contentUrl":"https:\/\/www.oresys.eu\/wp-content\/uploads\/2022\/09\/Image11-1.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.oresys.eu\/en\/relationship-strategy-customer-experience\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.oresys.eu\/en\/"},{"@type":"ListItem","position":2,"name":"Relationship Strategy &amp; Customer Experience"}]},{"@type":"WebSite","@id":"https:\/\/www.oresys.eu\/en\/#website","url":"https:\/\/www.oresys.eu\/en\/","name":"Oresys","description":"Notre engagement fait la diff\u00e9rence","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.oresys.eu\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.oresys.eu\/en\/wp-json\/wp\/v2\/pages\/4214","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.oresys.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.oresys.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.oresys.eu\/en\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.oresys.eu\/en\/wp-json\/wp\/v2\/comments?post=4214"}],"version-history":[{"count":0,"href":"https:\/\/www.oresys.eu\/en\/wp-json\/wp\/v2\/pages\/4214\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.oresys.eu\/en\/wp-json\/wp\/v2\/media?parent=4214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}