Choose a CRM aligned with your ambitions and culture
Making the right choice to support your development
Once you have defined the relationship you want with your customers, it is up to you to equip it accordingly. With their omnichannel capabilities, CRM platforms cover an ever-increasing number of functionalities, either natively or through facilitated connections with your IS ecosystem: prospecting, customer portal, customer service, e-commerce platform or marketing campaigns.
Whatever your needs, here are a few golden rules to follow:
Choose your CRM platform modules according to your maturity and needs
Think omnichannel and don’t forget your physical network
Customers, yes, but not only. Don’t forget to involve all your stakeholders – suppliers, subcontractors, etc. – and, above all, your employees in your thinking.
What do we bring our customers?
Helping you choose and implement your CRM
We put our experience at your service to support you in terms of methodology, market knowledge and in the creation of a network of partners capable of accelerating your projects. At the service of men and women, both customer and employee are at the heart of our approach.
Enhance your visibility and boost sales by redesigning your sites
Get to know and address your customers better by setting up a CRM system
Promote customer loyalty through the automation of your marketing campaigns
Strengthen customer trust by organizing and equipping your customer service department
Support the transformation of your physical networks, and define the experience of tomorrow
Among our best stories
Cerba – Support throughout all project phases for the implementation of a CRM system
In an international context, the medical biology laboratory group CERBA aims to modernize its outdated CRMs in line with constantly evolving needs. The sales management seeks to deploy a single, simple, and agile CRM across all Business Units.
In close collaboration with the laboratory team (Management, Business and users, IT Project Manager), Oresys contributed to the project end-to-end, ensuring Project Management and Product Ownership: framing, conducting the publisher/integrator invitation to tender, designing and prioritizing business needs, steering, testing, change management, and deployment.
The proper design, taking into account business needs and technical constraints, along with our expertise in the healthcare sector and CRM projects, were decisive. Among its successes, Oresys achieved a very high adoption rate by target users thanks to a well-designed system and innovative communication.
Verspieren – Customer relationship tooling framework support
Verspieren initiated a digital transformation program within the Personal Insurance Department.
In connection with this approach, the Customer Relationship project aims to improve the quality of relationships with policyholders and beneficiaries. Its objective is to implement a single and agile ticketing IS (market software package) by outsourcing an omnichannel capture service. This enables digitization and indexing of incoming flows as well as automatic feeding of this ticketing IS.
Oresys supported Verspieren in the project framing and procurement phase: target IS requirements and processes, selection of the ticketing IS vendor/integrator pair and choice of outsourcing provider for incoming flow digitization.
To respond to market changes, the Sodexo Group is transforming from a B2B model to a B2B4C model, focused on the consumer. Sodexo must therefore offer new digital services and new catering models, requiring major technological transformations.
In this context, Oresys has helped Sodexo to :
Define a global technological vision for Distribution and Consumer Relations
Work with the various regions to communicate this vision, take stock of current initiatives, and align them
Frame new services
Define the target architecture and the stages of transformation and maturity
Support project framing and launch
This mission enabled Sodexo to formalize a common technological vision and help the regions to better frame the projects and services they want to offer customers and consumers. As a result, Sodexo has moved from a highly tactical approach to one that is set on a longer-term course, in line with the Group’s strategic ambitions.
