Evolving purchasing behaviors, eco-responsible consumption, virtuous rise of local products, return of inflation,etc.
The retail sector is undergoing a rapid transformation to adapt to the societal changes we all experience daily. To support you, we focus on three main objectives:
Human: Co-create and lead these changes WITH your frontline employees, rather than merely involving them in retrospect
Velocity: Adapt your organization to keep pace with the rapid changes in the market, rather than endure pressure from them.
Technology: Embrace technological advancements as a transformation driver, rather than seeing them as obstacles to adaptation.
What do we provide our customers?
Methods to engage your employees daily
Retail specialists, we support over 30 transformations in this sector every year. We assist our clients throughout the three key phases of their transformation projects: definition and launch, ‘build’ phase, and implementationin the field with employees.
Over 650 stores offer the “Courses U” delivery service to their customers, either with their own fleet of drivers and trucks, or via collaborative platforms such as Shopopop or Ypper. In order to optimize the quality of service offered to its customers and boost productivity, the U group has decided to equip itself with a route optimization tool.
Oresys supported Système U throughout the tool selection phase, from drafting the specifications, launching and monitoring the consultation process, to preparing a trial with 2 short-listed publishers, and summarizing all the offers.
Our in-depth knowledge of the delivery sector, combined with our expertise in the tool and integrator selection phases, gave Système U all the information they needed to make their decision and choose the tool best suited to their needs and context.
Auchan Retail – Supporting Core Model urbanization and interoperability
Retail
Enterprise Architecture
Auchan Retail is launching a major transformation aiming at creating a common multichannel and digital brand across all group entities. To support this transformation and gain efficiency, Corporate IT has to collaboratively define with countries a binding framework for Information Systems urbanization and interoperability, and help deploy Core Models (processes & solutions) across all entities.
Oresys supported Auchan Retail’s Corporate Architecture unit in defining the target architecture for these common solutions and their implementation trajectory: architecture governance, definition of the tool-based urban planning approach, co-construction of Core Model solutions’ target architecture, supporting entities in mapping their IS and its evolution.
Oresys’s support enabled the definition of Core Model functional coverage, mapping and controlling the group entities’ IS and its evolution, as well as making the architecture more controlling.
METRO – Optimization of the E-commerce process
Retail
Organization & Process
METRO France, major distribution company, is facing challenges in its e-commerce service: delivery times do not satisfy customers, leading to order cancelations and a decrease in trust. Studies had been carried out, but unsuccessfully. Therefore, our client wished to have at their disposal an in-depth diagnosis regarding e-commerce processes and an action plan to shorten delivery times.
Oresys guided the customer during the formalization of the e-commerce strategic chart and the identification of difficulties encountered via field visits.The analysis focused on each step of the process, from order placement to delivery, and enabled the definition of improvement actions to set up at both short and medium term, as well as KPIs to improve the global process management.
Following Oresys’s contribution, delivery times were halved, and customer reclamations have also drastically gone down.
